819 Misty River Court
Dacula, Georgia 30019
Cell: (678) – 725-8076
Accomplished military, civilian, and contractor experience with a spotless record as Operations Manager, Training Manager, Business Owner, Production Manager, Territory Manager, Sales Manager, Finance Manager and Financial Services Officer. Extensive knowledge in sales leadership and business turnarounds; formal training in planning procedures, sales, and budget/financial programs. Willing to travel and relocate.
North Country Operations Manager / Joint Operations (J3) Officer, Global Integrated Security (GIS) in support of the United States Army Corps of Engineers (USACE), Transatlantic-Afghanistan Engineer District, Camp Phoenix, Kabul, Afghanistan 09320
02/16/2013 – 03/26/2014
Served Global Integrated Security (GIS), a leading provider of mission-critical security and operational support in Afghanistan Theater of Operation (Combat Zone) in support of USACE operating in a complex environment in the rebuilding of Afghanistan. The GIS North Country Operations Manager is responsible for the supervision of 177 employees; Provide assistance on controversial or unusual situations that do not have clear precedents; reviews completed work for conformity with policy, the effectiveness of the employee’s approach to the problem, technical soundness, and adherence to deadlines. Maintain and develop customer relationships. Duties also include overseeing dispatching and scheduling of aircraft (Fixed Wing and Rotary Wing) and vehicle convoys used for transportation of passengers, equipment, and supplies for USACE. The duties of this position are a function of the Joint 3 (J3) Staff involving assigning aircraft and vehicles specific for the mission, keeping records and reports, and providing route and destination information and instructions to the pilots and drivers. Responsible for administrative duties in processing of flight clearances and informational awareness. Oversees the Intelligence Function Manager. Maintains a capability to provide timely and accurate operational intelligence supporting and that the position is fully trained by intelligence personnel during contingency operations. Plans, develops, and manages work schedules for intelligence activities during all phases of operations, including day-to-day operations and daily briefing. Provides performance feed-back, evaluations, career guidance, and technical assistance to intelligence personnel. Establishes intelligence requirements, tracking procedures, and work schedules not predetermined by command. Assigns specific programs and duties to intelligence personnel in accordance with USACE mission requirement and ensures their completion. Coordinate USACE Biometric mission in conjunction with base level force protection and strategic force protection operations throughout Regional Command North, South, South West, and West to conduct interviews, collect biometrics data, review data collected and cross-reference intelligence collection priorities and plans, input collected data and analysis/assessments into appropriate databases, websites and portals, and support other force protection and intelligence activities. Outlining and discussing possible problem areas and define objectives, plans, priorities, and deadlines. Ensure assignments have clear precedents requiring successive steps in planning and execution.
Business Development Loan Officer, GMAC Mortgage Company – 1100 Virginia Drive, Fort Washington, Pennsylvania 19034
05/09/2012 – 02/15/2013
Responsible for developing a Business Referral Network through marketing, cold-calling, prospecting and networking activities. Participated in community efforts to promote home ownership. Processed Loan Applications; met with prospective borrowers. Reviewed / analyzed credit and financial data.
Determined borrower financing objectives, goals and credit worthiness. Presented appropriate GMAC Mortgage products and programs; provided detailed explanation of guidelines and services. Apprised client of pricing and lock rate as required. Identified appropriate opportunities to sell additional products. Collected supporting loan documentation as required and provided complete package to Mortgage Loan Coordinator. Upload complete application for processing. Coordinated application package until completion with Loan
Management and Processors. Maintained and reviewed account records, updating and categorizing them as status changes occur. Additionally, analyzed potential loan markets to find opportunities to promote loans and financial services; Informed individuals and groups about the financial assistance available to college and university students. Maintained current and thorough knowledge of all lending programs, policies, procedures and regulatory requirements. Performed all job functions in accordance with GMAC policies and procedures. Initiated Relationship Management Training (RMT) for all employees. Developed and implemented a new tracking system for the region which resulted in a 21% market growth. Led southeast region in production monthly.
Outside Sales/Territory Manager, Prospect Mortgage Company – 600 Galleria Parkway, Atlanta, Georgia 30339
03/04/2010 – 05/08/2012
Supervised Prospect Mortgage Company Sales Department employees. Conducted interviews, hiring, training, planning and work assignments. Performed duties in accordance with the organization’s policies and applicable laws. Determined annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results. Established sales objectives by forecasting and developing annual sales quotas for regions and territories; projected expected sales volume and profit for existing and new products. Implemented sales programs by developing field sales action plans. Maintained sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. Established and adjusted selling prices by monitoring costs, competition, supply and demand. Completed sales operational requirements by scheduling and assigning employees and following up on work results. Maintained sales staff by recruiting, selecting, orienting, and training employees. Monitored sales staff job performance; counseling and took corrective action when deemed appropriate. Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and by participating in professional societies. Contributed to team effort by related results as needed; negotiated with vendors; built relationships; coaching employees to achieve sales goals. Sales Team was the Top Producer for Georgia 2011 and 2012. Significantly increased production levels with immediate profitability. Initiated marketing communications that increased production by 21% for the company.
Branch/Territory Sales Manager, Primary Residential Mortgage – 2078 Teron Trace Dacula, Georgia, 30019
10/10/09 – 03/03/2010
Responsible for day-to-day operations of Primary Residential Mortgage Company Branch. Oversee sales, operations, and business development plan in the branch; including profits and productivity. Supervised employees and activities in the branch. Recruited new customer base to boost profits. Created and analyzed management data/information and reports. Updated policies and procedures; and set new standards. Set targets and ensured they were met. Trained and supervised staff; hire and terminate staff accordingly based on needs of the organization. Interacted with local Chambers of Commerce, development agencies, solicitors and accountants. Addressed customer complaints and concerns. Marketed and publicized new and existing products and services introduced by lenders. Followed all polices as determined by the owner. Led Branch in production. Increased production 40% in first three months of operations. Changed compensation plans which allowed for increased personnel income and increased branch profitability. Recognized as number one in growth in Georgia first two months 2010.
President/Owner, Signature Lending Group – 1000 Hurricane Shoals Road Lawrenceville, Georgia, 30043
05/10/06 – 10/09/09
President and Owner of Signature Lending Group. Established a new corporate brand in the industry. Provided leadership and company’s vision in providing financial products and services for the public. Developed a strategic plan to advance the company’s mission to promote revenue, profitability and growth for the company, focusing in five new markets covering five states. Oversee company operations for sales efficiency, quality and service. Reviewed company cost analysis for efficiency and profitability. Promoted the company brand through written articles and public exposure. Evaluated professional etiquette and performance of employees; ensured federal and state regulatory compliance when providing company products and services. Served as principal advisor in administrative functions, policies and procedures affecting operational requirements. Maintained high standards for execution of actions in terms of timeliness, coherence and completeness. Conducted briefings and promoted participation by employees in conferences, programming and budget meeting working groups. Provided guidance to department chiefs on a wide range of topics, including but not limited to budget and manpower allocations, physical space assignment and personnel management practices. Speaks on a wide array of cross functional issues; directed the accomplishment of special projects and tasking; and resolves conflicting issues between managerial and technical aspects of authorities regarding work assignments. Continually reviews and assesses the impact of new policy directives, regulations and procedures. Recommended changes to administrative policies or initiates supplemental directives and instructions or other guidance to operating elements as necessary to ensure implementation and compliance. Created joint venture with leading Atlanta based real estate firm which secured consistent growth and revenue. Increased production and profitability over 35% each year for three years.
Bachelor of Science in Business Administration, the Citadel, 1987
Masters of Science in Administration, Central Michigan University, 1993
Security Clearance – 01/2/2013 – SECRET; Expiration – 01/02/2023
Military Service – Operations Officer – Captain (O-3), United States Air Force, 03/28/1988 – 05/09/1995
Responsibilities included: Managed and supervised over 800 security personnel; provided security for over $1 billion in resources; trained newly assigned recruits; ordered, secured, and maintained over $5 million in equipment and supplies.
• Deployed in support of Operation Just Cause – Panama 1989
• Deployed in support of Operation Desert Storm – Iraq 1990
• Led special mission to Columbia to secure radar sites from drug cartels
• Provided security for detainee camp responsible for the welfare of 10,000+ Haitians being detained from Cuba
• Provided security for Nellis Air Force Base, Nevada – the second largest nuclear facility in the United States
• Served in extreme hostile/combat environments on multiple assignments
Certificate, Emergency Manager Orientation Program (IS-0001.a) April 2013
Certificate, FEMA EEO Supervisor Course April 2013
Certificate, Anti Terrorism Level One May 2013
Certificate, Introduction to Incident Command System (ICS-100) April 2013
Certificate, ICS for Single Resources and Initial Action Incident (ICS-200) May 2013
Certificate, National Incident Management System (NIMS) and Introduction May 2013
Certificate, National Response Framework, an Introduction May 2013
1 – Air Force Meritorious Service Medal
2 – Air Force Commendation Medals
4 – Air Force Achievement Medals
1 – Armed Forces Expeditionary Medal
1 – Kuwait Liberation Medal
1 – National Defense Service Medal
3 – Southwest Asia Service Medals
1 – Air Force Overseas Short Tour Ribbon
1 – Air Force Longevity Service Medal
5 – Outstanding Unit Awards with Valor
1 – Air Force Training Ribbon
2 – Small Arms Expert Marksmanship Ribbons